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Background

How It Works

What Makes a Best-in-Class Recommender?

Jim Griffin February 2, 2026

Over the last several years, the evidence has become increasingly clear that personalization platforms that are able to offer high-quality recommendations will outperform ones that can’t, especially for returning customers and for large catalogs. For example, a study published in Information Systems Research found that the presence of personalized recommendations […]

Solutions

The Fast Lane to AI-Powered Customer Engagement

Jim Griffin December 3, 2025

In today’s hyper-competitive marketplace, customer expectations are evolving faster than ever. Marketing leaders are under pressure to deliver personalized, meaningful engagement across every channel, and they must do this while navigating an increasingly complex technology landscape.  In particular, artificial intelligence has quickly transitioned from the Early Adopter to Late Majority […]